Northampton General Hospital says keep your appointment despite the Microsoft outage. The council's email is down too, but its phones and website still work.

Patients with an appointment at Northampton General Hospital should still go to it, the hospital said on Friday. A global Microsoft outage has disrupted some of its systems.

The hospital said patients can still contact it by phone or through its website. Its teams “may take a little longer than normal to respond”. (Northampton General Hospital, 13 November 2026)

Kettering General Hospital, which shares a management group with Northampton General, posted a notice under the same headline on its own news page.

The council’s email is down

West Northamptonshire Council said Outlook and its email were the services hit. Residents can still phone the council, and its website is working. (West Northamptonshire Council, 13 November 2026)

In a second update at 11.36am, the council said it was still receiving online form submissions. You may not get the usual automatic confirmation email after sending one. Replies to emails may take longer while staff work through the backlog. (West Northamptonshire Council, 13 November 2026)

What Microsoft says

Microsoft’s service status page still showed “service degradation” for Microsoft 365 business and consumer products at about 5pm on Friday. It said users “may be unable to connect to multiple Microsoft 365 services”. It has not given a time for a fix.

What it means for you

  • Hospital appointment: go as planned. The hospital has not announced any cancellations.
  • Calling the hospital: phone 01604 634700 and expect a longer wait than usual.
  • Contacting the council: phone rather than email if it is urgent. If you fill in an online form, it has gone through even without a confirmation email, so do not send it twice.
  • Your own Outlook, Teams or Hotmail: Microsoft lists its consumer products as affected too, so a problem there is likely the same outage.